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At Carter’s My Plumber, we care deeply about our community and the people who live here.  We are very concerned about how COVID-19 may impact our plumbers, as well as, homeowners.   The health and safety of our employees and customers is our top priority.  We are taking all measures to ensure the safety of our plumbers who provide service work in our community.  We are trying to plan for this crisis by guarding safety first and foremost.

Protective Measures

  1. Avoid travel to affected areas.  Avoid contact with infected individuals which is the best way to protect yourself from COVID-19.
  2. Wash your hands. Frequent hand washing is an important strategy for protecting against all types of infectious diseases.
  3. Strengthen your own Immunity. Our immune systems are vital for defending against all types of infections, from mild colds to dangerous influenza and life-threatening pneumonia. Nutrient-dense diets, regular exercise, adequate sleep, and stress management can all promote a healthy immune function.
  4. Disinfect surfaces. Coronaviruses can persist on surfaces like metal, glass, or plastic for up to nine days. Coronaviruses can be inactivated with proper cleaning and disinfecting agents. Therefore, keeping surfaces clean and properly disinfected is an important measure to limit the spread of infectious diseases caused by coronaviruses.
  5. Social distancing. The CDC including other health authorities worldwide are strongly advising citizens and especially those at increased risk or living in communities experiencing community spread of COVID-19 to distance socially.  The best measure is to stay home and avoid contact.

Experiencing a plumbing problem during the COVID-19 crisisCOVID-19

At Carter’s My Plumber, we are staying open to be able to serve the public.  After all, the Plumber protects the health of our Nation.  We know how to handle sanitary removal without contamination.  We know how to protect potable water sources.  We know the value of being able to flush your toilet, have plenty of hot water to wash your hands, and have clean water at your tap.  We provide 24-hour emergency service in the event you have no hot water, or you have a flooding situation.  We are available during normal business hours to handle all of your plumbing needs.  We must protect the health of our Plumbers, so we will provide you service to our best ability, and in some instances, it may mean waiting until the net morning because your toilet won’t flush.

Having a Plumber Come to your home

We want you to feel confident when having Carter’s My Plumber come to your home. As a result, we have enhanced some of our cleaning procedures in the interest of our Customers’ and Employees’ health and safety.

Stocked up on Toilet Paper?

Just because we are plumbers, doesn’t mean we have an abundance of Toilet Paper!  But, we do have the machines and skills to remove the clog in the event your line clogs up.  We recognize the shortage of toilet paper, so we encourage you to utilize the less is more principle.  Also, we encourage you not to put any paper towels or wipes down the toilet.  Drain lines can’t handle this kind of bulk and it can cause a severe backup.  In the event you have a back up please call us at 317-859-9999.

No Hot Water?

No hot water

Washing your hands frequently with warm water is essential.  Warm water can kill viruses. According to WHO, temperatures of 140°F to 150°F are high enough to kill most viruses, and by boiling water it makes it safe from pathogens like bacteria, viruses, and protozoa.  If you have run out of hot water or don’t have hot water, call us.  We will send one of our plumbers out to assess your water heater.  In some cases, we can come out for free to do an assessment and give you a diagnosis and price.

We are on board to slow down the rate of this COVID-19

Seriously, we are on board to slow down the rate of the virus. But, we know people will need plumbing work.  So, we are planning to stay open and service our community for all the plumbing problems that impact your daily living.   We are low on hand sanitizer, Lysol wipes and spray. We are okay with anyone who wants to wipe down their counters, sinks, toilets before we arrive at your home.  We always take care of this prior to working and upon clean up.  We’ve been washing our hands like maniacs and will continue to keep things as clean as possible.  The last thing we want to do is infect our employees and customers.

What to do about the Public Fear of COVID-19

If you are immune-compromised then COVID-19 may be a threat. Otherwise, there are very few cases in the United States & this virus is not new.

The news media is doing a good job of heightening our fear, plus it’s easy to do when something is new to us. We haven’t’ heard much about this virus, which is in part why it sounds scary. The strain is new, however, this is what viruses do as they mutate into new strains.

Fear isn’t going to get us anywhere, but we should be mindful, cautious, and smart about how we are caring for ourselves.

In healthy individuals with competent immune systems, symptoms will include fever, cough, and difficulty breathing. In severe cases, it can lead to pneumonia, severe respiratory distress, and kidney failure. The majority of people who have died from Coronavirus in other countries had other conditions that already compromised their health.

Our best reaction to fear is proactive.  Avoid contact with sick people. Wear a mask & wash your hands frequently if you’re traveling or in areas that are at higher risk.  Our plumbers are instructed to wash their hands before and after every service call.  They wipe down their steering wheels and handles of their tools.  We wear face masks when handling all sanitation.

A word of advice from the Prince of Plumbing at Carter’s My Plumber, “If you’re sick, stay home and do not visit the elderly, anyone pregnant or children.”

If your area has an outbreak, it is recommended that you do not visit the hospital unless absolutely necessary. However, don’t delay medical care if you need it.
Call your doctor to help navigate your needs, and seek care if you need it.  As for your plumbing, we are here for you!  At Carter’s My Plumber, we are in total prevention mode and we are ready to serve you in order to make your plumbing work correctly while we navigate through this crisis.

Kelson Carter

Article reviewed by:

Kelson Carter, aka, The Prince of Plumbing

Kelson is a 3rd generation Plumbing Contractor. His family business is located in Greenwood, Indiana, and provides Residential Plumbing Service to the Indianapolis Metro market.

Kelson grew up watching his grandfather and father do plumbing. After graduating high school, Kelson went to Trade School and became a Licensed Master Plumber and Licensed Plumbing Contractor. He is also Certified in Backflow Prevention. He currently owns and operates Carter's My Plumber with his parents.


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