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No matter your home plumbing needs, it’s imperative to find a qualified professional. From burst pipes to leaky toilets, your home plumbing projects require the insight and skill of a carefully trained technician.

The question is, how do you find the best plumbing company? For residents of the Indianapolis area, there are countless options to choose from. And yet, not all of these plumbing companies are created equal. To ensure the best workmanship for the most reasonable rate, it’s important to do some due diligence.

As you seek the best plumbing company in Indianapolis, here are a few guidelines to keep in mind.

Tips for Finding the Best Plumbing Company

Know What Qualifications You’re Looking For

First and foremost, be prepared to vet potential plumbing providers on the basis of their professional accreditation. The best plumbing teams will have:

  • Education and training in their field, resulting in Master Plumber status.
  • Licensure within the State of Indiana.
  • Up-to-date insurance, including general liability coverage.

As you compare and interview different plumbers, don’t hesitate to ask for these signs of professionalism and trust.

Consider Areas of Specialty

Different customers need different things. As you seek the best local plumbing company, double check that the company you choose has the right areas of specialization.

For example, most plumbers can help with something simple, like cleaning a drain or addressing minor plumbing issues around the house. But not every plumber boasts expertise in tankless water heater installation, or in water softeners. It’s always important to verify that the licensed plumbers you select can actually do the job that you need done.

Pay Attention to Reviews

A good place to start your search is online. Google and other online review sites can provide you with insight into what other customers think about the plumber in question.

It’s important to remember that online reviews aren’t foolproof, and they’re not reliable all the time. With that said, the general thrust of online reviews is usually pretty trustworthy. If 300 customers have reviewed a plumber and they all offer five-star raves, that’s certainly a good indicator of the plumber’s excellence and customer service ability.

Check the Better Business Bureau

While you’re reading online reviews, take a moment to verify an active BBB membership, as well.

A reputable professional plumber will be listed with the BBB, and maintain a high rating. BBB listings are a positive sign that the company is basically credible, and has a track record of treating their customers with honesty and integrity.

Seek Upfront Pricing

Whether you’re calling for a drain cleaning or to have new faucets installed, you should always ask for the price upfront. Ideally, this means getting a free estimate. At the very least, it means getting information about whether your plumber charges a flat fee or an hourly rate.

Also be intentional about seeking that estimate in writing. And if you’re not sure whether it’s a fair cost or not, don’t hesitate to seek comparisons and second opinions from other plumbing contractors in Indiana.

Ask Plenty of Questions

As you talk with a potential plumber, don’t hesitate to ask any questions you might have about the scope of the project, potential obstacles, timeline, resources needed, cost, and more. As a consumer, you have every right to arrive at a clear understanding of the work before you commit to hiring a particular company. Any plumber with a half-decent reputation will be happy to fully inform you.

Pay Attention to Customer Service

It’s certainly important to find a plumber with the right expertise in hot water heater repair, or whatever other plumbing installation you need. But remember that plumbing expertise isn’t everything. It’s equally important to find friendly service. As you talk with a potential plumbing company in Indiana, be mindful of the type of prompt, informative, and courteous answers you receive. If you don’t like the customer service of a particular company, that’s reason enough to look elsewhere for comprehensive plumbing services.

Why Choose Carter’s My Plumber?

At Carter’s My Plumber, we are pleased to provide a range of common plumbing services to homeowners in Indianapolis and throughout Southern Indiana. We are a trusted name in plumbing repair, for multiple reasons:

  • We boast more than 50 years of plumbing experience.
  • We have deep roots in Indiana, and a robust reputation throughout our community.
  • We can handle any plumbing emergency, promptly and professionally.
  • We are always happy to provide upfront pricing for any residential plumbing project.
  • We have a host of rave reviews, and are known for excellent customer service.
  • We are proudly family-owned and operated.

To learn more, reach out to Carter’s My Plumber at your convenience!

Kelson Carter

Article reviewed by:

Kelson Carter, aka, The Prince of Plumbing

Kelson is a 3rd generation Plumbing Contractor. His family business is located in Greenwood, Indiana, and provides Residential Plumbing Service to the Indianapolis Metro market.

Kelson grew up watching his grandfather and father do plumbing. After graduating high school, Kelson went to Trade School and became a Licensed Master Plumber and Licensed Plumbing Contractor. He is also Certified in Backflow Prevention. He currently owns and operates Carter's My Plumber with his parents.


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