What is a Millennial Plumber? Here is a List of the Top 5 things they want.
In order to successfully understand what a millennial plumber is, we must first take into consideration that technology has always been at a millennial’s fingertips. This keeps everyone accountable for his or her whereabouts and knowledge of client circumstance before arriving. So what does a Millennial want from their Plumber they hire? Here are the top 5 things Millennials expect:
#1: A Millennial Plumber shows up on time – a Millennial’s time.
Millennial’s understand that being on time is important just like anybody else, but with technology at their fingertips, tardiness is often explained by text message. “Be there in 15 minutes,” indicates to some customers that their time doesn’t matter to you (especially those whom are not as text savvy and on a time crunch). With GPS and other texting mechanisms, the Plumber should always be in contact and be on time.
#2: NO Talking from the Plumber – just type it out.
With technology controlling every aspect of millennials’s lives, it’s not very surprising that 41% would rather handle business by email or text message while on the clock. Face to face interactions and even telephone conversations may also be uncomfortable because most of the time you can find or fill out questions and answers online.
#3: Job Done right.
Millennials maintain their parent’s standards of excellence. While they don’t necessary want to do the work themselves, they expect the job to be done right the first time. They don’t have spare time for bad workmanship, nor do they want to wait for a repair to be redone.
#4: Tech Savvy.
Outdated equipment can slow the service call process down. This may be annoying to the Millennial. They are used to technology and having information readily available at their fingertips. They prefer to use electronic receipts verses the old-fashioned paper method.
#5. Clean, Neat – no mess to clean up.
Millennials are in a hurry. They don’t want to spend extra time cleaning up after their Plumber, or any service professional that comes into their home. They want everything to be left neat and tidy after the work is completed.
Millennials look for feedback when driving their decision about who to hire. It’s important to know what others say about the experience they receive, and this is a huge factor in deciding who to call. Another factor in deciding who to call is how close is the service company they are hiring. Millennials look for someone “near by” to call.
Here at Carters My Plumber, we know how important customer service is whether you are a millennial or any other generation. We have 3
generations of Carter’s who have founded the principles of customer service our company follows. We treat every customer with respect and friendliness. We have Licensed Plumbers who are skilled an knowledgable to the job right. We are into technology and strive to be on the cutting edge. Time is of the essence, and we are all about it!! Most importantly, we appreciate all of our customers, and are thankful to each one for the opportunity to serve them! Schedule online here Carter’s Online – no talking! Just do it!!